As part of the lead design team for the Philips Customer Support Portal,
I contributed to designing experiences used by customers ranging from  hospital staff and administrators who manage critical medical equipment, where reliable support access is essential.

My role focused on simplifying how customers access support for Philips and multi-vendor devices, create service cases, schedule maintenance visits, and view contract information within a unified portal experience.
A key design objective was to encourage customers to raise service cases through the portal instead of relying on phone support, reducing repeated information sharing and enabling users to access device and contract details directly from their accounts.